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Telephone: 01737 479022

The Appointment System

We are committed to a flexible system designed to meet the varying needs of our patients. Working with patients, we have identified improvements which have now be made to both the appointment system and the telephone system which supports it. We endeavour always to offer you an appointment within 48 hours Monday - Friday with one of our doctors. There are some routine appointments available that can be booked in advance, either by phoning the surgery or booking on-line. For same-day appointments please phone the surgery from 8.30am.

All patients have the choice on whether they wish to have a chaperone present during their consultation. If the patient wishes to take up the offer of a chaperone they are required to inform the receptionist at the time of booking the appointment.

30% of our appointments are bookable up to 8 weeks ahead and 70% are bookable on the day.

Reception staff may ask the reason for the appointment when booking, so that we can ensure you are booked in with the right clinician.


You will be able to request an appointment with a doctor on the day of your call (including emergency appointments)
book an appointment with the doctor of your choice up to six weeks in advance: subject to the availability of that doctor.

What to do if unable to see a GP - see attached alternatives: What to do if not seeing a GP

Telephone Advice

A face-to-face consultation is not always necessary. If you wish to speak to a doctor on a medical issue, please ask our receptionists for a telephone consultation; a doctor will return your call in due course, so please keep your line free.

Other Services

In the interest of fairness we will be treating appointments with doctors and nurses as the principal priority between 8:30am and 11am each day. For those services listed below we would ask that you phone after 11am.

  • Medical certificates
  • Repeat prescription enquiries
  • Test results enquiries
  • Referrals which have been previously discussed
  • Medication queries
  • Travel vaccination
  • Childhood immunisation enquiries
  • Any other general enquiry

Cancelling An Appointment

If for whatever reason you need to cancel an appointment, please contact the surgery as soon as possible. By failing to keep an appointment you may have denied someone in real need of one.

Your Neighbourhood Professionals. Just a Click Away! New Life Clinic
63 Nork Way, Banstead, Surrey, SM7 1HL
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! New Life Clinic
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